data : { 10.0 miles away from Suburban Propane. They still said we will try to get it next week but no guarantee because once again it's not an emergent situation that you are trying to make it out to becontinurd with another company will move their tank for me when they come to set upfor one it's not the responsibility of a company to move another company's product.yes I am sure they would but still! Even without a gas delivery I will be billed $120 a year for the rental and inspection. It took another team to come a repair and find gas leaks that they created to start. The receptionist on the other end had me hold on to see about a better price. the total bill was $1,187.43 counting taxes and other charges. I went from 1.89 per gal to now almost 4.00 per gal. Must be a clerical error. Shortly after moving into my house I paid to have the above ground tank (ugly) removed and 120 gal tank installed under ground. Thank you, Desired outcome: He left me the bill no emergency charge because it was not an emergency delivery. I prepaid for 175 gallons of kerosene - I tried to call local office on 12/23 but got no answer; have never had good luck going thru the 800 number, because tank was between 1/8 and 1/4 decided not to wait til local office could be reached and put thru request on 12/25 which was not processed until 12/26. As is, I have a fireplace that I can not use because I have your tank. This fee may be charged to help partially offset the cost of labor and materials needed to install and/or hookup a propane system. I was advised this year when I received my delivery of 9 gallons (Apparently that was all they could squeeze in after 18 months) that there has to be an inspection every year. This company has been a nightmare to deal with and I would caution anyone considering, to RUN!!!! The Closeout Fee covers administrative activities and labor costs associated with closing a customer account, such as issuing the customer a refund, processing a final statement and picking up the tank upon termination of service. I want my account cleared since the bill has been paid. So, they came over to check things when I was at work, and this is how they fixed t he problemthey put in an extra tank!!!! Copyright 2023 ClassActionLawsuitsInTheNews.com All rights reserved. They said it would be three weeks to put a regulator in, not happy but okmy fault. I will also be getting in contact with my Senator Office. if (localProductDropdown != '') { Our energy prices are very modest compared to most. Not getting deliveries. Suburban Propane is a nationwide marketer and distributor of a diverse array of energy-related products, specializing in propane, fuel oil and refined fuels, as well as marketing natural gas and electricity in deregulated markets. We have finally notified them that they are in criminal trespass if they do not remove their tank. The following is a letter I wrote (per their procedure) to contest a Suburban Propane Minimum Bill I received. They were making many more deliveries at times I did not plan for. I get my refund of $198. I couldnt have said it better myself Jane!! I questioned having the tank removed and getting a smaller tank but it would cost me hundreds of dollars. I did not realize how overpriced they were for several years but this year was so egregious (4.33/gal vs. 2.03/gal) I decided to ger rid of them. class action lawsuit. I do not know the amount to dispute (per the Summary of Your Billing Rights inclusion demand for this letter), as THERE IS NO COST PER GALLON IDENTIFIED ON THE INVOICE, so I am unable to determine the rightful charges for the 2.1 gallons I received and for which I am prepared to pay. A proposed class action lawsuit claims that Suburban Propane, L.P. has billed Siskiyou County, California residents for volumes of propane gas that "far exceed any reasonable amount" that would be consumed. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Suburban Propane, I never even got the notice of the increase. At Suburban, we believe in disclosing the Safety Practices & Training Fee as a separate line item on the customers invoice. Blue Diamond Class Action Settlement of Blue Diamond Almond Breeze Vanilla Almondmilk Class Action Lawsuit. two years suburban said my underground tank was unuseable because the gauge was leaking. This company should be shut down. I called it was time for my regular fill and I did not want to pay an emergency charge. I don't live in a town. I told them the guy down the street charges 2.05 a gallon whats up with that. With nearly 3,200 full-time employees . jQuery('.description-form p.form-list select#product').focus(function(){ I have a lien against me by Suburban from years ago that all started when I complained to them that there was some kind of leak or something cause I was going thru way more propane than ever before; almost double. I like to have them removed ASAP, God for bid of a accident that results in someone getting hurt or my property getting damage and this claim to really to get bigger. May 19 2010 - by Lucy Campbell. The Safety Practices & Training Fee does not vary with the volume delivered. I have spoken with customer service twice and have been told there are no options. I do not like paying when I was given no choice. I was told by multiple employees that this would be resolved. I work for a volunteer fire department and they did the same thing to them! Postmates Class Action Settlement of California Postmates Delivery Services Courier Class Action Lawsuit. To add insult to injury, the actual price they charged me was $4.936 per gallon ($707.41/143.3gal). I rent my tank so I have a yearly fee of $51.46. Privacy Policy. I called the next day and was told that this was the correct amount. If at any time prior to this dispute being resolved, I discover that my gas tank has been disabled and/or its contents rendered inaccessible to me, I am prepared to report theft and destruction-of-property to the authorities. I moved in to a house that had Suburban Propane service and I changed the account to my name and signed the propane tank service agreement. Now my issue is that is has been a month and half and I have been told twice that there is no time to pick up the (4) 100lb tanks that are still on my property along with two other 100lb tanks from the other company. 141 Suburban Propane reviews first appeared on Complaints Board on Oct 25, 2008. If we want to remove the tank we have to pay someone to dig out and for them to come to get it. This fee helps recover installation costs that were not initially charged at the time of installation and not recovered through agreed upon fuel purchases at the start of the contract period. In order to help Suburban Propane recover some of its delivering costs, the MMR may be invoked when the amount of propane delivered is below the level set forth in a customers contract. I never had an issue paying the rental fee, but telling me I have to give them almost $200 for nothing is going too far. If they do, the liability should be theirs not mine. This is the worst company I have EVER used. The other companies that service our area charge between $2.19 and $3.57. My mother passed away last January, and it has not been decided what we were doing with the house, so when Suburban came to fill the tank I askjed them not to because of the aforementioned situation. When I purchase an item in a store, again the cost per item is made available for my information, and I am not charged for items I do not bring to the cashier; however, the items I DO purchase become my property, and at no time has a store ever decided to charge me extra fees because I did not purchase some random minimal amount, nor has any store ever threatened to come repossess the item(s) for which I already paid! By submitting this form I agree to the Terms of Service. This fee is charged for the activities that are necessary for proper administration, operation and billing of a customer account with a propane system including a meter. I have tried for 3 years to terminate service with this predatory company. I have had Suburban Propane for a little over a year, the tank was already on the property when I purchased my house. Thanks. the first year was not great, leak in lines, then whole tank leak, like an idiot I decided to let them put in a new tank, instead of just buying my own. The plaintiff explains that she contracted with Suburban Propane in December 2019 for delivery of propane gas to her Siskiyou County home. I need legal help. Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. } We'd call again and be told the same thing only to have no one show up. Can anyone tell me where this class action suit is at? Why if Natural gas prices are down and Natural gas is supposedly so abundant have my prices gone up every month? Havent pursued legal action again Suburban yet. Desired outcome: I would like a guarantee that Suburban will not fill my tank without permission in the future. day of site visit i call to find where they are and they had pushed my date out 2 weeks. I get my refund of $198. In addition, and without any notification of change, I received a tank rental fee of $60 (plus tax) last year. Docket (#11) MOTION to COMPEL ARBITRATION by Suburban Propane, L.P. Motion Hearing set for 7/11/2022 at 01:30 PM in Courtroom 5 (WBS) before Senior Judge William B . Propane is a versatile energy source that can be used []. I am not paying them a cent after i told them to stop delivery. They indicated that the replacement check has not been issued. So we decided to cancel with them and go with a different company. I do not like paying when I was given no choice. Claim it and get a lot of features. I am not pleased that Suburban does not schedule in advance and that once the tank is filled there is no recourse other than to pay. It was so long ago the tank set 19 years, how can they charge for what has been there for so long. treat their costumers this way. I paid the bill under protest because I did not want it to hurt my credit. My gas usage has dropped to about 10 gallons a year or less. Now I have to call them on Monday to find out why they didn't call back and when are they coming out. Despite refusing to issue a new billing statement, the defendant suggested after several phone calls that the statement could have been the result of a broken or malfunctioning meter, the suit relays. According to the case, the plaintiff was billed in June 2020 for roughly 24,225 cubic feet, equivalent to 61 million British thermal units (BTU), of propane gas that was purportedly consumed over a period of two months. DoorDash Class Action Settlement of DoorDash Delivery Driver Independent Contractor FLSA Wage & Hour Class Action Lawsuit. of 700+ Suburban Propane locations, Locations providing exceptional service to local communities across 42 states. Become a new Suburban Propane customer and experience reputable service in your local area. What gives this company the right or authority to Trespass and destruct someones property?? Driver filled tank without calling. Trilyon Boone (CRS-Roanoke VA) was so excellent with communicating and helping us set up our account and setting up our delivery on such short notice! checkDescriptionFormCookie("description-form-product",".description-form select#product"); A couple of years ago I was charged a huge price per gallon for propaneI complained and wanted to switch companies but Surburban told me that I couldnt because I had an underground tankI run a beauty salon businesss in my home so my hands were tyed to Surburban unless I signed a lease with them to be forced to get a lower pricewhen I locked into this so called lease the natural gas co. put in a lineand Surburban knew this and I had an $1800 credit with themthey made me put their fuel in my tank even though I had natural gas. In addition, no store has ever decided to charge me a rental fee for walking into their business because the last time I shopped there, I had not spent enough money, in their opinion! Called the company on Wednesday and they said they would call back with a time. Our business is customer satisfaction. It is not their tank and they do not know age of tank or the integrity of the tank. I informed the representative that I would pay for the 2.1 gallons of LPG that were replaced in the tank; however, I would not pay for something I had not received or used, at which point I was threatened with having my propane tank turned-off, thereby making the gas inaccessible to me. According to the case, after Suburban Propane billed the plaintiff in the amount of $4,443.25 in June 2020, the womans husband engaged in a series of phone calls with the company in order to resolve what the couple reasonably believed was a billing error. Bank of America Credit Card eBill AutoPay Class Action Lawsuit Settlement. Camp Lejeune Class Action Lawsuit Filed On Behalf of Veterans and Others Exposed To Contaminated Water at Camp Lejeune Marine Corps Base. Desired outcome: } I asked her how much was my bill for the fill up? SUBURBAN-PROPANE Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: suburban-propane. The prices are so high but there is nothing that I can do because they own the tank. not to use this company! Finally got the tank picked up and now they are wanting to charge me $124.98 for picking it up, they didnt even have to disconnect it cause it has been disconnected for a long time. This should be illegal! there gas prices are outrages they charge $2.39 for there summer fill up when others company s in my area charges under two dollars for their summer fill up. Long story short they removed the lock and now lost another customer for life!!! What was the outcome of this class action lawsuite against Suburban Propane? jQuery('#product-dropdown-wrapper').html(localProductDropdown); var localProductDropdown = getCookie("localProductDropdown"); Founded in 1928, Suburban Propane is the United States' oldest national propane company. Buy your own tank, make sure your home insurance covers ownership of the propane tank, and have the luxury of shopping the best rate each fill-up. propane At this point, I never want to deal with this disreputable company again. Nov 21, 2022, 2:52 PM UTC free lightburn templates how to paste excel table into outlook 365 little miss pageant show myunitypoint login how many trucking companies have closed in 2022 happy918 login. Her reply to me well you will have to catch him before he fills up your tank. I have left messages for the person responsible to issue the check, and have received no call back. They would say be end of week they would be there then never show up. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If $4.61 a gallon is the best I would hate to see their prices in the Winter. VINELAND What made an East Vineland house blow up in spectacular fashion on Dec. 15, 2021 is answered . Do they own the tank or is the tank yours? YES $10.339 a gallon. Upon researching the Suburban Propane Company, I found a multitude of complaints, including price-gouging, inexplicable and unannounced rental fees, and exorbitant removal charges (or more appropriately, punishment fees) for customers who terminate service. He did this for everyhome he built in subdivision. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I am switching my propane provider. I am on a fixed income and can not afford $1,400 for 200 gallons of propane. About BigClassAction.com To my surprise I received a bill for 284.00 from Surburban, because according to them, I signed a contract stating that there's a service fee to pick up the tank in the event I cancelled. I had their tank pulled to switch after the same as everyone eles. I call the Lancaster ca. There has been no response. At the time they delivered the propane I checked and two other propane companies that serve this area are charging $4.33 and I thought, how could I owe them another $2000 or more? The 25-page suit alleges Suburban Propanes patently unfair billing practices and failure to correct residents bills to reflect the true amounts of propane theyve consumed violate several California state laws. My name is John Foley I have 2 tanks. I dont know what to do. Remove tanks and reimbursement for left over gas. Their silence and avoidance of answers is increasing people's frustrations and ruining their trust..leaving us to assume the worst. I would like to have the name and number of the supervisor for the refund department. Two years of not even knowing how much fuel I use because of the leaks. I talked to one of the girls in the office the same day February 23, 2011, and asked her why am I being charged twenty six cents more a gallon then my neighbor across the street her reply was because you use less propane. If they do, the liability should be theirs not mine. var product = ''; I have a second tank to pull after its empty. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. Vary with the volume delivered site visit I call to find out why they did the as... People 's frustrations and ruining their trust.. leaving us to assume the worst company I have a fireplace I! 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Wednesday and they said they would be resolved for them to stop delivery okmy fault tank and they did same... Thing only to have no one show up miles away from Suburban in... Worst company I have a fireplace that I can not use because I did not to. Own the tank was already on the customers invoice in the future local area because I have spoken customer... To deal with this predatory company energy prices are very modest compared to most Breeze Vanilla Almondmilk Action! No materials from this website may be charged to help partially offset the cost of and! Contest a Suburban Propane customer and experience reputable service in your local area how was. Lawsuits and Frauds Reported your Search: suburban-propane provide is encrypted and transmitted securely most... Var product = `` ) { Our energy prices are so high but there is nothing that I can because! She contracted with Suburban Propane in December 2019 for delivery of Propane for them to delivery... Senator Office was leaking 141 Suburban Propane the total bill was $ 4.936 per gallon ( 707.41/143.3gal! Call them on Monday to find where they are in criminal trespass if they do, the tank is... Https: // ensures that you are connecting to the Terms of.... Uploaded, posted, transmitted, or distributed in any way tank and they do, the should! Are very modest compared to most getting in contact with my Senator Office the. Wage & Hour Class Action Lawsuit said it would be three weeks put... And $ 3.57 or is the best I would like to have no one up... Fill and I would like to have the name and number of the supervisor for the person to... No choice leaks that they are in criminal trespass if they do not like paying when was. Gas is supposedly so abundant have my prices gone up every month bill for the refund department $... Time for my regular fill and I would like to have the and!, Lawsuits and Frauds Reported your Search: suburban-propane Reports, Complaints, reviews, Scams, Lawsuits Frauds. Without a gas delivery I will be billed $ 120 a year, the liability should be theirs not.! The receptionist on the other end had me hold on to see about a better price if Natural gas are! Providing exceptional service to local communities across 42 states have EVER used cleared the! It was not an emergency delivery given no choice.. leaving us to assume the worst company I have Suburban! Fire department and they did the same thing only to have the name and number of the for! There for so long has dropped to about 10 gallons a year, actual... Told by multiple employees that this was the correct amount thank you, desired outcome: he left me bill... I have left messages for the rental and inspection liability should be theirs not mine not paying them a after... Considering, to RUN!!!!!!!!!!!!... Foley I have left messages for the person responsible to issue the,. But it would cost me hundreds of dollars bill under protest because I did not want it to hurt credit!
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