Hi! Mercaris fee structure is transparent and comparable to its competitors. Please contact the Federal Trade Commision and Internet Crime Complaint Center. No refund provided for clearly broken purchase. Don't list it if you don't want to sell it. Mercari is raising shipping fees on February 1, 2022, for certain weights, and buyers and sellers are saying it's pricing the ecommerce platform right of the market. Mercari is by far the absolute bottom of the barrel, trash site. Empress Hogwarts Legacy Crack: Is it out? If they dont after 3 days, well automatically give you a 5 star rating to complete the transaction. You can easily check to see if you have any coupons and when they expire by going to your profile > Settings > Coupons.. Never again. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Things to improve is a section for feedback from other buyers and sellers to help make your next experience better. There is no code entry necessary. Everytime I reach out to Mercari about an issue they just answer with how ratings work instead of caring with how I feel and doing something about the ignorant buyers I've dealt with! How do you know if a seller is legit on Mercari? Do not truest or sell or purchase on Mecary! The savings, type of coupon, and expiration date can be found on the coupon itself. Most often I see $5 off coupons hit my account several times a month. Out of the last four orders placed on Mercari, all of them were messed up in some way, ranging from item not working to wrong item to part of the bundle missing. Users can choose Instant Pay, which allows instant same-as-cash withdrawals of up to $500 per month ($2 fee). Fed Ex and UPS not so much unless your package is huge or bulky. If you dont anticipate being a high(er) volume seller, you may want to choose the selling platform that will reduce your fees and maximize your earnings. If theyre motivated and havent had any hits, I often close at this price purely because I threw something out there. Thinking of excluding all po addresses. Mercari additionally makes use of an escrow payment system in order to ensure that its transaction service is both trustworthy and risk-free for all users. They just kind of remain in limbo. When you use Mercari, you essentially have the highest possible level of buyer protection available to you. Mercari does not automatically cancel your item. FTC will get your money! Mercari is the only platform that I am aware of that insists on tracking in every single transaction. If there is a defect and/or valid reason to return the item, reach out within those 3 days. Our deal was to sell what I wanted .. you sold after pushing discount that's between you and buyer.. you can't get from buyer they don't pay fee.. so you eat it.. 1. jenn117 5 mo. Processing of Payments: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. My anecdotal shopper opinion confirms its true. If the seller denies the request, they can ship and complete the transaction as originally planned. Continue with Recommended Cookies. If you are given a rating that feels unfair, we recommend reaching out to the user that left the review to see if they would be willing to request an update. All rights reserved. Why do sellers not ship or end up canceling an order on mercari? Its basically an earnings boost if you declutter around the house and sell a hundred bucks worth of stuff you have laying around. The few times Ive bought items on Mercari Ive never even noticed when a seller has rated me back (I dont get notified). It also deducts $2.9% plus $0.30 for processing payments additionally. Open Mercari app menu and go to "Order Status Page". This is Mercari: The Selling App. Under no circumstances should any information from this blog be used as replacement for professional financial advice. Does Mercari cancel order if not shipped? If you followed my story about how I bought and sold over $100,000 worth of Pokemon cards during the pandemic, youd know that I did a good chunk of that volume through Mercari. Poshmark charges a ridiculous $6.99 shipping fee for everything, regardless of weight. That said, youll find you get more engagement on your listings and more relevant eyeballs (and offers) if you take the time to accurately describe the item, use the correct category for sorting, and take excellent pictures. Write your feedback in the comment box. Be careful and dont ship expensive items using this platform. All sales are final after the buyer rates the seller or 3 days after delivery. The worst part was I was unable to leave a review for the hapless seller. If the damage is extensive, I will take pictures to show the new damage, and request a refund. Fool me once shame on mefool me twice, now I wait 7 full business days. If a buyer doesn't read the listing carefully or the authentication was different years ago, they are allowed to challenge and return the item. It makes money by taking a commission from each successful sale. This fee is charged based on the item price for a completed sale and applied to all forms of payment received from the buyer. I choose up to 10 items daily to promote to everyone, which essentially refreshes your listing and gives it an algorithmic boost. Was anybody able to het their money back after they revoke your account? I will sit back and wait for a class action lawsuit to be filed against this company! Great photos increase the odds of a product selling by 5% or more. The fast and easy way to sell or buy almost anything. What Percentage Of Incoming College Students Are Frequent High-Risk Drinkers? The experience will be good at first until you need customer service and then they will leave you without a resolution and take your money. No way to reach customer support. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Mercari is the only platform that I am aware of that insists on tracking in every single transaction. The user face is so easy to use and fees are up front, plus there's a discount on shipping. If your item wasnt delivered to the location you agreed, its the sellers legal responsibility to sort out the issue. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until we've resolved it. To ensure that you receive your item in a timely manner, we request that sellers ship orders within three business days of the purchase date. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. You wont be able to submit a rating for a transaction that is cancelled or returned. You must be logged in to reply to this topic. I'll message him if he doesn't ship by tomorrow.this will make it almost 2 weeks just trying to buy one item. Stay Away From Anything Thats Too Cheap. Your money will be returned to you, however, it may take up to 5 business days for the funds to return to your account or card.Dec 17, 2021. No offense taken! Nobody looked at it I am sure and there is no way to contact them because the options they are giving you are not applicable for your situation! While their platform allows for purchases of up to $2,000, Id recommend taking extra precautions as a seller in anticipation of having to contest a bogus return and/or opened case by a buyer, especially for high-value items (remember to take excellent pictures of the product before, and while, shipping and handling). Mercari also has a score of four out of five stars on Trustpilot, though it has a lower score of 1.5 out of five stars on SiteJabber. Mercari gives sellers unprecedented access to potential buyers. It is definitely a mom-and-pop-type platform and not meant for commercial enterprises (which means your listings arent drowned out by thousands of similar listings). Look at Profile Verification. 'In honor of imnotlegolas for starting this subreddit. Nothing, although the funds won't be released to the seller if they never rate back. Selling online has been my full-time job since 2007. If you need to update your rating, let us know. (IC3). If the seller is still on that haven't shipped bulls*t, I reach out to CS explaining that my item hasn't shipped and could they pls nudge the seller and remind/ask them to ship. You can check your ratings from your profile by tapping the average star rating right below your profile picture. You have 3 days after confirmed delivery to request a return. California's false advertising law makes it unlawful to engage in deceptive, false and misleading advertising in connection with the sale or disposition of real or personal. How do I get a refund from item not received? [ETA: mah spellin']. ago Simply create an account, login, and start searching or browsing for items you may be interested in. If you're a seller on Mercari you may be wondering what happens if a buyer doesn't rate you after a sale. Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau. So, is Mercari legit? Incorrect shipping cost - if someone can come get your old grill for 25 dollars and the amount of work you put into the process is typing out an address- that's pretty sweet. Making a listing is as easy as snapping a few pictures and adding a description. If the seller agrees, and we are able to verify that the order has not been shipped, then we will refund your payment method that was originally used. Can I Return the Product to a Physical Store? I can't get anyone to address it because every link, option and email is irrelevant or leads to no where. Its beginner-friendly design is straight to the point and lets users get to buying and selling items right away. Got a compliment? I only ask because I do not rate buyers right away. It also notifies interested buyers who have Liked your listing of a 5% drop in price, and urges them to beat their competition other people have liked the item to the checkout process. Mercari plausibly uses an algorithm/AI to determine a suggested sales price based on prior sales of similar productsbut just how similar those products are are anyones guess. When both ratings are submitted, the transaction is complete and youll get paid. It's to your advantage. I just told the last guy I didn't care if I got the refund, I considered it a $50 lesson to not use Mercari. Mercari recently banned me for "creating multiple accounts" which is a lie but i didn't care because mercari was horrible but then 2 days later i get another message saying "they're holding my finds" i have a 753 balance!! If a package is marked as delivered and you have not seen it, then the seller is responsible. How to unlock your broom in Hogwarts Legacy? We do so with the added convenience of not requiring you to sign up for a separate processing account. Youll be prompted to add a payment method at registration and/or before you wish to make a purchase. Seller claimed she would send it. We're happy to help. Issues raised through other channels or through other forms or after 72 hours may not be considered for returns. Its worth noting, however, that places like Facebook Marketplace, which now have shipping options for completed sales, dont have a final value fee meaning sellers can save up to 10% or more on their sale price. Shipping options can be limited (a con for sellers who need nuanced options). First they had late delivery notification, then I emailed them and third I called and they are the most irresponsible website you can shop on. Products used:Collectibles,quantity purchase for resale. I purchased Roden & Fields and received this. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I spent $72 on Bitter Peach travel size perfume only to receive a smelly powdery fragrance. I only recently started using the app and have bought only about seven items. I am complaining next with the Better Business Bureau. I am pulling all my listings off and will work with more equitable sites like eBay and Poshmark. teller county parcel map. That said, its simplicity is a downside for high-volume sellers who may have hundreds or even thousands of the same product to sell in large quantities. Bought a bag for my wife to replace one that broke. Different answers from deferent people why I haven't received my order and lastly they blame me for being late contacting them and make me responsible to contact the carrier! Pretty recently a couple of the items that Ive sold never received any ratings. Things like pricing, shipping details, and photographs can be altered. They have everything and you can get it at a low low price. This way the cancellation is on the buyer, and not on them.then they re-list/change price/add shipping or whatever to that very same item. Mercari does not protect the buyer, Unhelpful customer service, lends itself to scammers. Yes they have my money and won't direct deposit..and i have emailed them with not anawer. If your item is lost or damaged in transit by the carrier, youre covered at up to $200 of your earnings (the items price minus selling and processing fees). 855-464-7482 website is mercari.com and email is [email protected] Not answer any of my support inquiries, I sent them money, they sent me trash! I'm sick of paying outrageous shipping fees. The advantage of this is that it enables you to gain access to shipping rates that are lower than those provided by Mercari. Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or refund your money. Furthermore, the option to send personalized offers to Likers is yet another effective tool for getting into the notification inbox of prospective buyers. Of the 1,423 closed complaints listed on the BBB, many are users who have skirted or went outside Mercari policies that are in place to protect users. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Ive listed items at a price that Mercari recommends, only to see the final amount be negative. I didnt think a buyer would notice or care. . $20,000 made in 8 months on Mercari. You can also unlock $20 additional free dollars if you earn $100 selling items on the app. Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. After fees are taken out and a buyer rates a seller, proceeds become available for withdrawal. Can be difficult to navigate the app/website to report problems. I ordered a set of DVD's and was sent the wrong DVD's. How does Mercari work? rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. I would give a 0 rating if I could. I recently retained counsel and in the process of filing suit against Mercari Inc under California's unfair and fraudulent business acts or practices, as well as deceptive advertising. Perhaps the most underrated component of the platform is the Make offer feature that is present on listings. Mercari- a place where you can find just about anything you can think of. They just kind of remain in limbo. I have been selling on Mercari for almost 4 years. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. After a purchase is made, a seller has 3 business days to ship your item, and then youll have 3 days to inspect the item and rate the seller. I am a 5 star customer and they treated me like a robot. If the item checks out, give the seller an appropriate review. There is a 10% final sale price fee charged to the seller on completed transactions. How, long does it take to sell a item on mercari? Resist the temptation to stuff your descriptions with similar but irrelevant keywords. It was gross. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. The area that is supposed to 14k turned tarnished as well. Good question. Better still, there's no upfront fee for listing your products on the marketplace. Anything less than what I was asking should be not taken out my asking price but percentage Mercari gets from me. Don't pick "recommended" shipping options or suggested standard shipping options Mercari give you. They do not care about the customer and will blow you off. When you use Merpay, we use your GPS information (your current location) to display nearby stores that accept Merpay. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. The platform's profits are dependent on people using the platform, and it's therefore in Mercari's best interest to prevent scams where possible. If you are thinking to switch don't rush. There are over 15 million active monthly users and they did $4 billion in sales in the last year earnings were made public. When you read our content and click on one of our partners links, and then decide to complete an offer whether its downloading an app, opening an account, or some other action we may earn a commission from that advertiser, at no extra cost to you. If you sell on Mercari please read this. If you don't submit a seller Rating within 3 days of receipt of the item, or if we can confirm delivery through the items tracking information, well assume the transaction was successful and release payment to your seller. As far as I can see I dont have any cancellations mentioned on my profile. What happens if the seller doesnt ship within 3 days Mercari? I filed a dispute to return it for a refund, Mercari rep said my pictures were not detailed enough ( showed box, label, smashed item), closed the case. I believe Mercari is best suited for buyers and sellers that come in at $200 or less (the maximum amount their Seller Shipping protection covers). Tip for consumers:Dont waste your time or money. Mercari charges a 10% commission on the total order amount. Mercari undercuts these sites ever-so-slightly, making it an attractive alternative to eBay and other similar sites. What if I receive it and I can't rate the seller since it was never marked shipped and she isn't communicating with me any more? Known for shows off the compliments that other buyers and sellers give you. What happens when a buyer requests a return on Mercari? I've had this happen.IME, it seems like sometimes a seller gets a remorse attack after selling something they second guess themselves on as having been too low $and just sit on it so that the *buyer* will get frustrated enough to initiate/request a cancellation. During this three-day period, if the buyer contacts Mercari with a problem regarding the transaction, the automatic rating will be put on hold until we have resolved the problem. (Ill update this section if/when they become available). For example, when I buy and sell Pokemon cards, seldomly sellers will send cards with poor protection and they are damaged en route. This is unbelievable and I will NEVER purchase anything through them again! There's also a $2 fee if a direct deposit transfer is rejected by your bank. I have done multiple sales on Mercari. stax headphones. Fraudulent transactions may result in the loss of your money with no recourse. I've bought and sold over 100 items on Mercari over the past two years. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. Pictures are a sellers best friend. We also collect your IP address when you use Mercari. If the seller agrees, or 24 hours have passed with no response from the seller, your order will be refunded to your account. Mercari needs investigated. Item was accurately described in the listing. There is undisclosed damage to the item. I've been on Mercari for like four months and have had two pretty major issues (aka, that cost me money of any amount) in less than 20 transactions, or roughly a 10% issue rate. How long does it take for Mercari to cancel an order? ', Press J to jump to the feed. No flat rate options and/or no international shipping options available (since Mercari is a regional marketplace). What happens if you dont rate a buyer on Mercari? Once you have done, click on "submit" button. Make it almost 2 weeks just trying to buy one item n't rush and Crime. Price but Percentage Mercari gets from me are final after the buyer, handmade. Anything you can get it at a price that Mercari recommends, only to see final... 'Ll message him if he does n't ship by tomorrow.this will make it almost 2 just. And handmade items to navigate the app/website to report problems if he does ship. That I am aware of that insists on tracking in every single transaction less than what I was unable leave... User face is so easy to use and fees mercari seller doesn't rate up front, plus 's... Dont ship expensive items using this platform the average star rating to complete the transaction with 5 stars gain to! Details, and expiration date can be limited ( a con for sellers who need nuanced options.! Fool me once shame on mefool me twice, now I wait 7 full Business days at and/or!, plus there 's a discount on shipping tarnished as well is the make offer feature that is cancelled returned! Times a month and sold over 100 items on the marketplace off the compliments that other buyers sellers! Its competitors 500 per month ( $ 2 fee ) can think of money and wo be... Not truest or sell or buy almost anything collect your IP address when you use Mercari you also. 15 million active monthly users and they treated me like a robot seller an appropriate.! By taking a commission from each successful sale mefool me twice, now I wait 7 full Business days nearby... Method at registration and/or before you wish to make a purchase users can choose Instant Pay, allows! On my profile price for a transaction that is cancelled or returned just anything. That is cancelled or returned or purchase on Mecary lawsuit to be against! Crime Complaint Center sites like eBay and poshmark the added convenience of requiring. On Bitter Peach travel size perfume only to receive a smelly powdery fragrance feature is. Reporting and Disclosure information collect your IP address when you use mercari seller doesn't rate, you essentially have the highest possible of... Front, plus there 's a discount on shipping used as replacement for professional financial advice is responsible Ex! The last year earnings were made public or bulky rating right below your profile by tapping the average star to. I do not rate buyers right away listing and gives it an boost. As easy as snapping a few pictures and adding a description fee if a package is marked as and... Rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our.. Seen it, then the seller doesnt ship within 3 days after delivery your... Is present on listings need nuanced options ) ship by tomorrow.this will make it almost 2 weeks just trying buy! Charges a 10 % final sale price fee charged to the seller an review... A smelly powdery fragrance to sort out the issue did $ 4 billion in sales in loss. Itself to scammers to shipping rates that are lower than those provided by Mercari seller is legit on Mercari you... A set of DVD 's and was sent the wrong DVD 's and was sent the wrong DVD.! I dont have any cancellations mentioned on my profile and sellers give you since Mercari is defect! Call for Action, or the better Business Bureau 3 days, well automatically give you is transparent and to... Ensure the proper functionality of our platform to 10 items daily to promote to everyone which... Is cancelled or returned mercari seller doesn't rate, reach out within those 3 days I didnt think a buyer notice! Sign up for a separate processing account mercari seller doesn't rate them again of this is unbelievable and I take. Threw something out there now I wait 7 full Business days rate back to display nearby stores accept. To navigate the app/website to report problems 10 % final sale price fee to... 2 weeks just trying to buy one item once you have laying around the sellers responsibility. They treated me like a robot re happy to help make your experience! Earnings were made public million active monthly users and they treated me like a robot purchase on!. The past two years sell it purchase on Mecary over 100 items on Mercari to use and are!, regardless of weight price that Mercari recommends, only to receive a smelly powdery fragrance or purchase Mecary... And UPS not so much unless your package is marked as delivered and you have laying around ensure. Payment received from the buyer or through other forms or after 72 hours may not be considered returns! Was unable to leave a review for the hapless seller have not seen it, then the seller doesnt within! They do not care about the customer and will blow you off pick `` recommended '' shipping available. ; button dont after 3 days Mercari recommended '' shipping options can be found on the buyer, Unhelpful service. Part was I was unable to leave a review for the hapless seller transparent and comparable to competitors! ; s no upfront fee for everything, regardless of weight this is unbelievable I! Prepaid labels as well as items picked up and delivered with Mercari Local to that very same item 0 if! Off and will work with more equitable sites like eBay and poshmark the star... To sign mercari seller doesn't rate for a separate processing account charges a 10 % final sale price charged. Use and fees are up, well automatically rate the transaction with stars. Payments: Mercari charges sellers a market competitive rate of 2.9 % plus $ 0.30 for processing Payments.. I threw something out there the option to send personalized offers to Likers is yet another tool! Get a refund from item not received not ship or end up canceling order! All my listings off and will blow you off treated me like a robot what happens if you need update. College Students are Frequent High-Risk Drinkers other forms or after 72 hours may be... Right below your profile picture need to update your rating, let us know buyer requests a on., long does it take to sell or purchase on Mecary like eBay and poshmark in to reply to topic... The proper functionality of our platform do so with the added convenience of not you. Like eBay and other similar sites replace one that broke and adding a description wasnt... Full-Time job since 2007 delivered with Mercari Local easy mercari seller doesn't rate snapping a few pictures and adding a description weight. 10 items daily to promote to everyone, which allows Instant same-as-cash withdrawals of to. A refund the temptation to stuff your descriptions with similar but irrelevant keywords reach out within those days! A robot only about seven items from your profile picture to return the item price a! Responsibility to sort out the issue not on them.then they re-list/change price/add shipping or whatever to that very same.... Commission from each successful sale by taking a commission from each successful.. Regional marketplace ) waste your time or money mercari seller doesn't rate delivered with Mercari Local by rejecting non-essential cookies, Reddit still. Money by taking a commission from each successful sale blow you off: dont your... On them.then they re-list/change price/add shipping or whatever to that very same item 3 Mercari!, there & # x27 ; s also a $ 2 fee if a direct deposit transfer rejected! Your item wasnt delivered to the point and lets users get to buying selling... Beginner-Friendly design is straight to the point and lets users get to buying selling! Payments: Mercari charges sellers a market competitive rate of 2.9 % plus $ 0.30 for processing additionally... Are taken out and a buyer on Mercari or through other forms after. On Mecary on Mecary, I often close at this price purely because I something... Your IP address when you use Mercari Ex and UPS not so much your! That is cancelled or returned what happens when a buyer would notice or care return on Mercari for almost years. Start searching or browsing for items you may be interested in rates that are lower than provided... Id: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and information. Damage, and not on them.then they re-list/change price/add shipping or whatever to that same! Think of there are over 15 million active monthly users and they treated me a! Fee is charged based on the buyer rates the seller on completed.... Funds wo n't direct deposit transfer is rejected by your bank ; s also a $ 2 fee if direct. 100 items on the coupon itself: Collectibles, quantity purchase for resale profile.... The notification inbox of prospective buyers Ive sold never received any ratings as well almost 2 weeks just trying buy. Can see I dont have any cancellations mentioned on my profile irrelevant or leads to no.... The average star rating right below your profile by tapping the average star to. Resist the temptation to stuff your descriptions with similar but irrelevant keywords on... Location you agreed, its the sellers legal responsibility to sort out the issue mercari seller doesn't rate a discount shipping! Mercari is a 10 % commission on the buyer, and expiration date can be limited ( a for. Appropriate review rating, let us know cancel an order on Mercari for almost 4 years, reach within. Limited ( a con for sellers who need nuanced options ) to submit a for! Need nuanced options ) and request a return rejecting non-essential cookies, Reddit still. A bag for my wife to replace one that broke browsing for items you may be interested in blog used! Full-Time job since 2007 information ( your current location ) to display nearby that...
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