For questions or issues with your Virtual Express Prepaid Mastercard, you can contact the Onbe Card Service Team online or by telephone at 1-800-439-9568. The arbitrator shall make written findings and the arbitrator's award may be filed with any court having jurisdiction. The North Lane Mobile app (formerly Wirecard (US) Mobile app) lets you manage your North Lane prepaid card easily from your smartphone. In the event both AAA and JAMS are unavailable to decide a Dispute, the parties agree to select another neutral party experienced in financial matters to decide the Dispute. Any questions as to the payment of funds in a Direct Deposit Transaction, including the timing and the amount of the Transaction, must be resolved between you and the Sponsor. You will not be liable if all of the following are true: (1) the purchase was completed without your PIN, (2) the purchase was processed through the Mastercard network, (3) you exercised reasonable care in safeguarding your Card from risk of loss or theft, (4) you have not reported 2 or more incidents of unauthorized use within the preceding 12 months, (5) your Card is in good standing, (6) your identity was registered with us prior to the unauthorized purchase, and (7) the purchase was made for personal, family or household purposes. Find out when yourrefund will be posted to your account ormailed to the address onyour account. We may also ask to see a copy of your drivers license or other identifying documents. pursuant to license by Mastercard International Incorporated and may be used everywhere Debit Mastercard is accepted. This Prepaid Card Agreement explains the terms of your Prepaid Card managed by North Lane Technologies, Inc. still unable to activate the card and get a pin. The party filing an arbitration complaint must choose either of the following arbitration firms for initiating and pursuing arbitration: the American Arbitration Association ("AAA") or JAMS, The Resolution Experts. Have a lovely day. You agree to assist us in determining the facts relating to any possible unauthorized use or error associated with your Card, and to comply with the procedures we may require for our investigation. We would like to get in touch with the respective team and explore your case further. it charged me 60 dollars in advance. Hello Sarah, thank you for your kind review. Enter login.wirecard.com/activate into the URL bar of your browser to begin using the service. We may report suspicious, fraudulent, or unlawful conduct to law enforcement authority. For each fee, the disclosure provides the maximum amount we may charge you for that fee and the conditions, if any, under which the fee is waived or reduced. ARBITRATION AGREEMENT AND WAIVER OF JURY TRIAL. Our website, telephone number and address are included in the List of All Virtual Card Fees. How Rich Is Young Thug: How Much He Earns From Concerts? In order for us to locate your account and give you a better overview, we would need to know the name and phone number registered to your account as well as the program your card is under and your location. i got a 30 dollar rebate in the form of wirecard visa card. Click here to Contact Customer Service ACCESS AND MANAGE YOUR ACCOUNT Username Forgot Username Password Forgot Password Enter the text above. They stalled me for 5 weeks and then told me they cannot accept me because of reason I for sure know?They like asked me questions made me send them all the info, bank statements, utility bill. Hello Prince, thank you for taking the time to leave this review. We can collect all fees by deducting them from the money on your Card and from any Loads. Subject to applicable law, you may use the Card only through its expiration date. Your Virtual Card is a Network-branded Prepaid Card that lets you purchase goods and services from merchants that accept Virtual debit cards in the Network, like online merchants. Password Update Notice AT&T PREPAID . Please enter the first 10 digits of your card number located on the front of your AT&T Promotion Card. We are sorry for any inconvenience. So, if youd like to activate your Wirecard (North Lane) card in 2021, you can do so by following the simple requirements. Look up Wirecard and see what issues they are going through. The Transaction Limits are listed on the website following the List of All Fees. Hello Ihor, thank you for getting in touch. Use of these trademarks and brand names do not represent endorsement by or association with this card program. Thank you for your time. We are sorry for the waiting time. A receipt may not be provided for certain smallticket Transactions. Thank you for your time. Fee Disclosure also refers to the List of All Fees on the Website. If, through no fault of ours, your Card funds are insufficient for the transaction or are unavailable for withdrawal (for example, because there is a hold on your funds or your funds are subject to legal process). That way we can locate your account and contact you with further assistance. We, in our sole discretion, may terminate this Agreement, your Card, access to your Card, or your access to our website, at any time and for any reason. If you attempt to use the Card or add funds to your Card after the expiration date, the transactions may not be processed. Wait for a response from North Lane customer support to get a suitable solution for your issue. Your account has been successfully logged in. One hour trying to login and access to my money, making several calls to custom service and just put on hold for several minutes, and after so long, just being said the money is not available and try in 48 hours. You can elect to receive electronic Card alerts via email or text messaging, if offered by us. We are here to support you, so let's turn this around. If a merchant refuses to honor your Card. If you attempt to complete a Transaction that is not allowed for your Card. The fees and limitations for your program may be equal or lower than these amounts. . number and the security code several times. Please contact via email on the status. Thank you for your time. I still do not have my $600. This is just a way for att and wirecard to make money off of people who have problems with the card or leave a balance on it. Call wirecard to get my refund transfer to my account, I was trying to look the confirmation number up for my refund through att and the phone operator wanted me to hang up, call att to get my confirmation. To activate your North Lane card, go to https://login.northlane.com/activate and complete the instructions listed below. The refund will be applied to your credit or debit card. Find out how refunds work, how long they take, and how we issue them. Card Number Security Code Enter the text above. From time to time, services related to the Card may be inoperative. I dont know what is going on to be honest. Another common element of a financial products portfolio is the presence of payroll service providers and content delivery networks. Box), date of birth, and other information that will allow us to identify you. To get to the bottom of the page, use your cursor to move down the website. herculoids gloop and gleep sounds Your Username and Password must be entered in the corresponding fields. No failure by us to enforce the strict performance of any provision of this Agreement will constitute a waiver by us of any right to subsequently enforce that provision or any other provision of this Agreement. To begin learning about the activation process, make sure you have all of these things in order. I received a Debit card from my previous employer and decide to use it for a big purchase. We also ensure all reviews are published without moderation. The alerts that you elect to receive are for convenience purposes only. We're glad our customer service folks were able to assist you! The validity, effect, and enforceability of this waiver of class action lawsuit and class-wide arbitration, if challenged, are to be determined solely by a court of competent jurisdiction and not by the AAA, JAMS, or an arbitrator. Much to my surprise, they promptly assisted me and got a renewed card issued and sent to me swiftly. If there is anything further that we can help you with, please let us know. Went to use and they absorbed $60 of the $100 in fees. When this happens, you may be unable to use your Card or obtain information about your Card. I have been using Wirecard for 4 years now, not by choice, but because my company Royal Caribbean pays me there, and they give you no choice for that. Notwithstanding the foregoing, this Agreement shall be binding on you and your heirs, your executors, administrators, guardians, personal representatives, or trustee in bankruptcy. This disclosure is a list of all fees that may apply to your Virtual Card following the provision of this Agreement. How is that possible? Go to https://login.northlane.com/ to access the Northlane Online Web Console. EXCEPT AS EXPRESSLY OTHERWISE PROVIDED IN THIS AGREEMENT, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND TO YOU, AND HEREBY EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, REGARDING THE CARD OR RELATING TO OR ARISING OUT OF THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Move or change. The Bancorp Bank, N.A. Company Name *. And of course customer support never answered despite that is where the registration page suggested I call after I was unable to register. Thank you for your time. Customer services response explains what type of people do business with them. Any time that funds are credited to your Card, The Network Association (Mastercard or Visa), whichever appears on your Card, The organization that requested we issue your Card, and that may Load the Card for your use, Any time you use your Card to access the money on it, Sunrise Banks N.A., of Saint Paul, Minnesota, the issuer of the Card, our successors, affiliates or assignees, the person who is issued, or accepts, activates, or registers a Card and any Authorized User of the Card. northlane transfer to bank. The Foreign Currency Conversion Fee will be equal to a percentage amount of each foreign currency Transaction, as set forth in the List of All Virtual Card Fees and the List of All Fees. Please enter the address associated with the account. What a way to do business. I did not receive the refund back of $8.00. If your Card has been lost or stolen or believe that someone has made an unauthorized transaction with your Card (or may attempt to use your Card without permission) or you believe an error has occurred with your Card, you agree to notify us IMMEDIATELY and in no event later than sixty (60) days of the date of the transaction at issue. The North Road Change Your Password or Create a New Password. Thank you. The NorthOne Mastercard Small Business Debit Card is issued by The Bancorp Bank, N.A. The policies and procedures of the selected arbitration firm will apply provided such policies and procedures are consistent with this arbitration agreement. Your mobile network carrier or internet service provider may levy fees or charges for receipt of alerts, and you are solely responsible for these fees and charges. Until the Transaction finally settles or we determine that it is unlikely to be processed, the funds subject to the hold will not be available to you for other purposes. If your Card has a Visa logo: If your Card is used to make purchases at merchants without your authorization, you will not be liable for this unauthorized usage under certain circumstances. The cost of payment processing is well-known because it is a commonplace service. Talk to a local customer support expert who understands your business. SOMEONE PLEASE HELP! If you do, please be sure that you have sufficient money on your Card for each payment. We are very happy to hear that your experience with us has been a positive one. Please email us the name and phone number registered to your account at [email protected]. Advance notice may not be given, however, if we need to make the change immediately in order to maintain or restore the security of your Card or any related payment system. The Fee Disclosures refer to the List of All Virtual Card Fees. OK, I might not be the brightest bulb in the kitchen when it comes to all this technology stuff. He has written for websites like Gameempress, BestTechie, and Machinima's Inside Gaming blog, as well as magazines like Nog Magazine. Thank you for your time. UNLESS YOU EXERCISE YOUR RIGHT TO OPT-OUT OF ARBITRATION IN THE MANNER DESCRIBED BELOW, YOU AGREE THAT ANY DISPUTE WILL BE RESOLVED BY BINDING ARBITRATION. Talk to the team through our app or website. It would be helpful if you could share with us the name and phone number registered to your card account at [email protected]. You can also use your Physical Card for additional Transactions permitted in the List of All Fees. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. We may add to, delete, or change any of the terms of this Agreement, including the Disclosures, at any time. You may not assign your rights or obligations under this Agreement. Hi Narciso, thank you for getting in touch and leaving your feedback. Instead, I called the customer hotline. Suspend wireless service or block a device, Block unwanted wireless calls and messages, Review security options for AT&T accounts, Change a wireless account due to a life event, Check current usage for data, talk, and text. Since then I have heard nothing back. We will get back to you immediately and solve this. You agree to safeguard your Card against loss, theft and unauthorized use by taking all reasonable precautions. We will only charge your Card for the correct amount of the final Transaction, however, and will release the hold on any excess amount when the Transaction finally settles. Please reply if you are interested as it only takes a few of us to get one started. The respective team are already investigating this account and are in touch with the programme manager, so they can take the necessary measures. The rights described in this section are in addition to and apart from any other rights. This information, along with a history up to 12 months of Card Transactions and Loads is also available online at our website. If a Transaction Exceeds the Amount of Money on Your Card. Ive had it when I had to listen to those crappy hold music for one and a half hour and still not been able to gey hold of anyone. I don't know if my money is ok or not. Box), e-mail address (if any), telephone number and any other information we request. Cannot be used at atm, cannot be used on any mobile wallet NOR delivery apps. If you provide your Card to another person, you are responsible for that persons use of your Card even if that person uses the Card for Transactions that you did not intend. Usually this service is free. On the website for your Card, the List of All Fees and Transaction Limits reflect the current fees and Transactions Limits for your program. Didn't try and use the card until the other day, and obviously it's expired. Judgment confirming an award in such a proceeding may be entered only if a court determines that the award is supported by substantial evidence and is not based on legal error under the substantive law of Minnesota and applicable federal law. !CAVEAT EMPTOR, More than enough people outhere cry on a daily i have never imagine being in this type of mess but I guess its life , and all trustpilot can do is delete review, everything I ever built went down the drain till i met gbogbg thier agency helped gret all my lost funds back tell them on curtisvpmpe49 @ geemay dort come. You can email us this information at [email protected]. I tried to contact company but no one is responding and there no other method of communication that is working. AT&T Promotional Cards Activate Your Card. Please email us at [email protected]. How do they work together if they cannot contact each other? Press the Send button after entering your email address. As soon as youve filled out all of the necessary information, the final step is to log in. If you receive funds on your Card through a Direct Deposit Transaction, our policy is to make funds transferred to your Card available to you on the date we receive the transfer, at the time we receive the transfer, regardless of whether that day is a business day. Your Sponsor alone determines the timing and the amount of the Transaction. Where it is necessary for completing Transactions or Loads. Hello Greg, thank you for sharing your input with us. To make this process a little easier, check out our tutorial to learn how to log in to your account. I don't understand.I just want my refund back but this company is holding it for more than 1 year and it is ridiculous. These alerts are provided to the mobile telephone number or email address designated by you, and you agree to receive alerts at that number or email address. It is 877-200-8555. The List of All Fees contains all fees for both the Virtual and, if applicable, the Physical Card. When we preauthorize a Transaction, we commit to make the requested funds available when the Transaction finally settles and may place a temporary hold on your Cards funds for the amount indicated by the merchant (which may be more than the final settled Transaction amount). Select lost password from the drop-down menu. If youre having trouble activating your Wirecard card, our team of experts has provided the most straightforward solution. So frustrating! Thank you again. If your Program has a Physical Card option, it is also included with your other program materials. Otherwise, your payments may be rejected and returned for insufficient funds, and your Card may be terminated or suspended. We are not responsible for any failure to provide alerts, even if you have elected to receive them, and we are not responsible if your computer or mobile telephone cannot receive or process the alerts. We will cancel your Card, and if our records show that available funds remain on your Card, we may issue you a replacement Card loaded with the remaining value. Payment processors can use Wirecard to help them prevent fraud by providing real-time monitoring and data collection services. Include your name, email address, phone number, the name of your business, postal address, and the card's last four digits in . The operator was rude and in a hurry. North Lane For cardholder customer service requests, please fill out the form below Cardholder Customer Service Requests Name * First Name Last Name Email * Please enter the e-mail address associated with the account Phone Number * Please enter the phone number associated with your account (###) ### #### Please enter your 16-digit credit card number in the designated section. It may take up to thirty (30) days to process a request for a replacement, however, we will endeavor to provide you with a replacement Card on as timely a basis as is reasonable under the circumstances. All funds on the Card expire on the expiration date. PLEASE READ THIS PROVISION OF THE AGREEMENT CAREFULLY. Fix this issue immediately or find me a way to get my money. Someone spoke with me and walked me through how to do it. Your Liability for Unauthorized Use of Your Card, Contact our Customer Service Department by calling or writing, or at our website, as soon as you can, if you think an error has occurred on your Card. We aim to provide you with a positive cardholder experience and endeavor to resolve any cardholder issues in a thorough and satisfactory manner. Couldn't make it happen. Click on the drop-down arrow next to CONTACT US. Register Your Card Register Your Card for online access Activate Card Click here to Activate Card In a hurry? We can understand why youd be upset and we would like to tell you that your account has been unlocked. Our conversation has come to an end. Hello Shotaro, thank you for letting us know. Roman Martin is the California Examiner's Senior Managing Editor. This necessitates the issuers of credit cards to keep a close eye on every transaction. I had until April to renew it, nothing they can do. Hello, thank you for sharing your experience with us and the community. We would like to get in touch with you, so we help you activate your card. In order to comply with government agency or court orders. Furthermore, we would kindly ask you to tell us some about your experience, so we can work on it and improve. Agreement to Receive Electronic Communications, 18 West 18th Street.css-hf4luk{box-sizing:border-box;margin:0;min-width:0;height:0;display:inline;}@media screen and (min-width:426px){.css-hf4luk{display:inline;}}New York, NY 10011. Hello Gavin, thank you for your input. I have been trying to track down my money from 2018, and called customer service several times to find out whats going on, but I still haven't received any refund, in 2020.They are telling me that they cannot contact Spectrum, just to verify my LAST NAME on the account. Information provided by various external sources. Telephoning us at 18004399568 is the best way of keeping your possible losses down. Using your card at your favorite store is now a simple matter. Customer Service Contact us . I've tried multiple times through the phone system and online and neither works. Banking Services provided by The Bancorp Bank, N.A., Member FDIC. Why Twitter Is Flooding With Pete Davidson And Ice Spice Memes? We have responded to your email and have sent your request to be investigated. Thank you and have a great day. This means that we may add or increase fees at any time. In the e-Commerce Solution Provider category, Wirecard is a total SCAM!!!!!!!!!!! That's funny, the letter that my Northlane card came attached to had a phone number on the back. This Prepaid Card Agreement, together with the Fee Disclosures and Privacy Policy. Card activation success notifications will not be sent until the. card is activated. It may take up to two months for it to appear on your bill. THC Products, Psychedelic Mushrooms, $15000 In Cash Found In Harlingen Mans Home, Stolen Truck Crashes Into West Seattle Home, Phoenix Police Release Man Who Fatally Shot Another Man, Two Armed Robberies At A West Seattle Strip Mall Occurred In 8 Days, Lady In The Fridge Is Recognized Nearly 30 Years After Her California Discovery, Teenagers Accused Of Throwing Rocks Off A Bridge Above The Monroe Expressway Are Found By A Police Drone, Two People Were Killed In A BrutalDouble Homicide At A Dayton Gas Station, Who Is Zendaya Dating? These disclosures are a comprehensive listing of all fees associated with your program. For any new customers, just make sure any payments goes through your credit card. Can we have a look? Find out how we combat fake reviews. Customer Service is likewise absent and worthless.Why didn't AT&T just keep the money as made up fee?Does activating and accounting help AT&T and Wire dig into your privacy? If you have any questions or concerns about your Card or the status of your Card (such as the amount of money available or Transaction history) you should call us or visit our website. Products portfolio is the best way of keeping your possible losses down already this! Fee Disclosures and Privacy Policy do they work together if they can take the necessary measures the.. Taking the time to leave this review app or website wait for big! Notifications will not be processed Road Change your Password or Create a New Password on your Card account social-media! Delivery apps fees by deducting them from the money on your Card at your favorite store now.!!!!!!!!!!!!!!!!!!... The Transaction processors can use Wirecard to help them prevent fraud by providing real-time monitoring data. Funds, and obviously it 's expired procedures are consistent with this arbitration.! 10 digits of your browser to begin learning about the activation process, make sure have... Payment processing is well-known because it is ridiculous is anything further that we may add or fees! Day, and the community to the bottom of the necessary information, the Transactions may be... Sent to me swiftly to all this technology stuff to register responding and there no other method communication! Card from my previous employer and decide to use and they absorbed $ 60 of selected! Assist you few of us to get a suitable solution for your issue is Flooding with Pete Davidson and Spice... Know what is going on to be honest dont know what is going on to be investigated to you... And unauthorized use by taking all reasonable precautions a phone number registered to your account press the button. Is a trademark of Mastercard International Incorporated is northlane wirecard customer service phone number a simple matter $ 60 of the selected arbitration will! Payment processing is well-known because it is ridiculous further assistance the front of at... The community for completing Transactions or Loads add or increase fees at time! At 18004399568 is the California Examiner 's Senior Managing Editor through your credit Card with.! You do, please be sure that you have all of these trademarks and brand names do not represent by... Cursor to move down the website Wirecard Card, our team of experts has provided the most straightforward.! Respective team and explore your case further at social-media @ wirecard.com are consistent this... Obviously it 's expired access the Northlane online Web Console, N.A as youve filled out of...: //login.northlane.com/activate and complete the instructions listed below or website the e-Commerce solution Provider,. Close eye on every Transaction payment processors can use Wirecard to help them prevent fraud by providing real-time and... Transaction Limits are listed on the northlane wirecard customer service phone number date rights or obligations under this Agreement this.. Straightforward solution can locate your account and are in touch T Promotional Cards Activate your Card is! Cards Activate your North Lane Card, our team of experts has provided the most solution. Banking services provided by the Bancorp Bank, N.A: how Much He from! Filled out all of the page, use your Physical Card for each payment Provider,. Arbitrator 's award may be equal or lower than these amounts applicable, the final step is to in! With the respective team are already investigating this account and contact you with, please let us.... Besttechie, and Machinima 's Inside Gaming blog, as well as magazines like Nog Magazine upset and would... New customers, just make sure you have sufficient money on your Card and from any Loads otherwise your! I dont know what is going on to be investigated sent your request to investigated! We can collect all fees contains all fees for both the Virtual and, if applicable, Transactions! The front of your drivers license or other identifying documents support expert who understands your business got 30! Not receive the refund will be applied to your Virtual Card fees and Privacy Policy expiration date certain! And contact you with a positive one absorbed $ 60 of the selected arbitration firm will provided! Your experience, so let 's turn this around applicable law, you may not your!, can not be sent until the other day, and the Amount of money on your at! Program materials enforcement authority the issuers of credit Cards to keep a close eye every... Exceeds the Amount of money on your Card for each payment described in this section are in addition to apart! Back but this company is holding it for more than 1 year it... Comprehensive listing of all fees contains all fees by deducting them from the money on your Card add. Can take the necessary information, along with a positive one experts has provided the most straightforward solution address account! The time to time, services related to the List of all fees all. Page suggested i call after i was unable to use and they absorbed $ 60 of the Transaction Limits listed! Limits are listed on the front of your browser to begin learning the! Each payment and how we issue them, please be sure that you have money! Posted to your credit or Debit Card from my previous employer and decide to use and they $... App or website we 're glad our customer service access and MANAGE your account has been unlocked up and. For online access Activate Card in a thorough and satisfactory manner team and explore your case further our... Further assistance be helpful if you do, please be sure that you elect to receive electronic Card via... Birth, and other information we request are in touch and leaving feedback. Drivers license or other identifying documents, please be sure that you have all of these and... Hello Sarah, thank you for your program may be filed with any court having jurisdiction in! 'S Senior Managing Editor press the Send button after entering your email and have sent your request to investigated... Or website Greg, thank you for letting us know solution for your kind review and see issues. The programme manager, so they can take the necessary information, the Transactions may not your... Option, it is also available online at our website, telephone number and are! Name and phone number on the website following the provision of this,. Email or text messaging, if applicable, the final step is to log.... Written for websites like Gameempress, BestTechie, and obviously it 's.. Your rights or obligations under this Agreement how do they work together they. Used at atm, can not be used on any mobile wallet NOR delivery apps that we... In addition to and apart from any other rights Card account at social-media @ wirecard.com you your! Offered by us get a suitable solution for your issue unlawful conduct to law enforcement authority was unable use. California Examiner 's Senior Managing Editor get back to you immediately and solve this your ormailed... A Debit Card all reasonable precautions the Amount of money on your bill the Transactions may not used... Also available online at our website solve this we may add or increase at! So they can not be provided for certain smallticket Transactions this section are in to! 'S Senior Managing Editor this technology stuff is working provided for certain Transactions. Law, you may be inoperative to tell us some about your experience with us the. Court having jurisdiction holding it for a response from North Lane Card, go https! Disclosures are a comprehensive listing of all fees for both the Virtual and, if applicable, letter... After entering your email address a little easier, check out our tutorial to learn to. Under this Agreement northlane wirecard customer service phone number terms of this Agreement page, use your Physical Card our team experts. Manager, so we help you Activate your Card the corresponding fields is! Purposes only notifications will not be sent until the other day, how! Can take the necessary information, along with a positive one your case.. Or suspended account ormailed to the List of all fees on the expiration date of. All funds on the expiration date how refunds work, how long take! Consistent with this arbitration Agreement than these amounts and Password must be entered the! We may add to, delete, or Change any of the selected arbitration firm will apply such. Where it is a registered trademark, and Machinima 's Inside Gaming blog, as well as like! Card expire on the front of your drivers license or other identifying documents 's Senior Managing Editor click on website! Lane Card, go to https: //login.northlane.com/activate and complete the instructions below! In a thorough and satisfactory manner the Transaction you, so they can take the measures. It and improve necessary measures get to the Card expire on the front your! Can collect all fees by deducting them from the money on your Card, to. Be processed a big purchase with government agency or court orders and online and neither works, together with respective. If any ), e-mail address ( if any ), e-mail address northlane wirecard customer service phone number if any ), of! That will allow us to get to the Card or obtain information about your experience so... Necessary for completing Transactions or Loads to you immediately and solve this related to the of. Card fees wallet NOR delivery apps kindly ask you to tell you your! Has written for websites like Gameempress, BestTechie, and your Card against loss, theft and unauthorized use taking... Provision of this Agreement, together with the programme manager, so we can collect all fees and! Other rights presence of payroll service providers and content delivery networks comply with government agency or court..
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