The female security was also smirking which was really rude. We're hiring this season! Ross return policy is made to help out their customers with the purchase of defective or wrong size items. Yet they STILL made me go home for my drivers license before they would let me just exchange it for another size!! As a Ross employee I'll clarify some of these incidents for you. I have the transaction in my bank account and just want my money back! It's there rules not the employee singling you out as a criminal.. stores only look at the people's IDentity information after being flagged by the system as suspicious which means if your not a criminal trying to scam them, your ID is stored in a confidential database.. and it's not being sold/transferd to a third party either (which Internet site hosts do as well as your cell phone company like T-Mobile for example and even your Apple iPhone had you sign a terms of agreement/release of info.!?!? A purchase is a purchase! In many stores, theyll give you a card that will be the key to getting your discount. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. Employee Comments. gifts for Christmas often do not come with a receipt. I suggest y'all have a meeting bout being a little more friendly and maybe ppl would want to actually come in there and shop more.maybe y'all wouldn't be so dead in there if ur employees actually greeted u when u walked in the door. But will call someone smart enough to show the nike policy. nvidia ethical issues. Never again will I go back ever and will make sure to spread the word on this terrible ran store. V I hardly ever bring anything back but when you do - you meet the most nasty side of the cashiers. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. At TJ Maxx when you return for another size they just wave you through. I am very disappointed in ross and use to be a regular customer. Ask me why I do not know, that is a corporate question. As I recall all the numerous years I've shopped there they have not compared my tag and size when I make my purchases but yet they are quick to give me a hard time when I wish to return their item. I tried to make a return at your Ross department store in Morgantown West Virginia on July 20, 2022 and the manager at the store told me I could not make the return without a gift receipt. He stated on the back of the receipt. Ross Dress For Less stores t-shirt ad vertisement by Tshirtfest. No MORE good quality and forget about cotton ones. The sad thing is that they have been my favorite stores but I will not tolerate being treated with disrespect. Read on to learn about the Ross Stores' senior discount, as well as other helpful techniques for finding the best items for the lowest prices. Even tho I was w step below mgt. 30 days is too little time. When you "rent" items from stores it causes the price of all products to increase in order to cover the loss the store takes on that item. Ross is a store I do not usually go to. Just a suggestion to help out. I bought that pair of shoes yesterday. (ridiculous & unnecessary). @Deanna James; You have to get it back how you paid for it. I felt discriminated against and for good reason that I will not go into here. It's like "Thanks for your money, now f*ck off! I have never heard of this. No need to present ID or a receipt or sign anything. I go back to shopping and when I check out, it's with one of the people that helped with my return. I decorated my whole house from Ross and yes it requires a lot of returns exchanges etcIt is a normal process for over $5000 on purchases like I made. The "treasure-hunt" mentality can yield high-quality purchases for very good prices. Consider this when purchasing fragrance. I was never told I could not return an item that had been marked down. No pay. The Retail Equation isn't the company collecting return activity on customers at the Ross store at 98133, Seattle, WA. So bad quality!!!!! View complete Ross Return Policy. I sincerely hope not! That is absolutely absurd to me! This not common practice in all orher department stores. First time I go to Ross and they say they can give me a credit with something I bought 3 months ago, with a receipt, if no receipt than they give you a credit, only at Flagler Ross has that ever happened to me, thank god I never come here, I had same issue returning an item. I didn't try then on in the store and they were way too big. TJ Maxx has much better stuff yet Ross treats any return like a major, inconvenient production. I find it extremely unfair that they are literally ripping off customers who pay for their items. Every word is so deep, Leopold. I bought 3 dresses 2 weeks ago. I don't know if the person who commented on the jewelry return being declined will read this but, if you do. Get a Sale Alert. NO Businness Ever should be taking back used items! This is bs. Did not want give to know. If new promotions or store hours are announced, theyll also announce them on this page, so its worth perusing before you head out to shop. Find salaries. 17. Some retailers just "let them walk out". There are also instances where a plus sized individual will try on something that is too small for them and destroy the item. Why can't we return the item after we wear it or better yet what if we only wanted to wear it once for a special occasion and you knew you weren't going to wear it again. I would like to know since when Ross doesn't allow to try on bathing suit. the manager said you can buy it and if it doesn't fit you can return it!!!! I have the receipt!! Ok, i get that hovever, as I proceed to shop I find the same exact shoes with the $21.99 tag on them. I should've get lamp at ikea. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. I'm old so they need to listen to me or my child is out of state so they should give me more time. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. will be: "it's because of dishonest people". Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. I created and co-host a podcast called Life's Accessories, where I interview all kinds of interesting, awesome and very cool people about accessories, clothing, fashion trends and the meaningful . I tried to hold a conversation and she got ruder. Ross employee. I purchased five pair of shoes from Ross exactly 1 month ago and went to return the sandals which were very uncomfortable when I tried them at home and looked defective. So i actually work for ross & i just have to say following the rules doesn't always work. My measly 41.00 dollars,with my 3 non receipt in a year's time apparently is going to bankrupt Ross. 2023 Ross Stores, Inc. All rights reserved. If you have everything you need for return (receipt, item in perfect condition, all item's tags) - you will have no problems with money return! I called BS and made them hive me the full refund. I go back to the refund counter and ask them to explain the policy again and why I didn't get the full refund when the same style shoe was on the shelf at the same pice I paid. BETTER FOR ME! It's called being lazy and entitled. (24.99• .09000= 2.2491) It is not so much the tax return I was fighting for, but for the principle. I am a Ross shopper have been for a long time finding great deals on many items. If you are having trouble accessing information on this website, please call 800-335-1115 for assistance. Tags only need to be on swimwear not t shirts. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. You can ask for an exchange only if the software turns out to be defective. This is just not right. you don't want to look up the items one the receipt??? Now with your situation, I think they were simply just following the stores policy, which really are a fair and simple set of rules that run smoothly as long as the customer fully understands the policy and reasoning behind it. Can exchange or store credit be provided without a reciept? Facebook. To start I love that you all carry size 18,keep pushing those 18s to the Midwest's Chicago store 60619 to be exact. My tag said rose fascia which is a color. I went in to the store right after work and selected two Bamboo Pillows. Just that one comment is enough to make me never go back." I have been holding to these with receipt waiting for them in Dubois PA to open back up. It was about a week later before I could go to exchange/return them but found out that stores were closed due to the Covid-19 pandemic. Ask me why I do not know, that is a corporate question. Complete Ross customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. It takes days for my bank to refund the money. It's like "Thanks for your money, now f*ck off!" Then proceeded to literally inspect the tshirt flipping it in and out looking for somthing? All images are representative of merchandise carried in our stores. 11.12.17. She then put ALL of the merchandise in ONE big bag!! Ross has the worst return policy I've had to deal with never shop Ross again and will tell friends. Poor papa! Before you know it, I will drop Ross like I did Kohls when they ripped me off after I'm old so they need to listen to me or my child is out of state so they should give me more time. Other stores with very competitive prices that don't give you a hassle for 5 days. Anyway, they told me they could not take back liquids. I have bought pet clothes, but that's it. In terms of business, the company would lose money if we operated that way and the company would soon fall. they can just repeat "ask ross top management for an explanation", It also allows them to focus on their own mourning. If that was the case then i wouldve let it go. I did not purchase a floral pattern dress. Really the worst experience ever! You will also get store credit for what the item is worth currently that day, and not the amount you paid for it. I have no problem with Ross other than their policy to rush you out the door. She was half wrapping them i instructed her of how to wrap them so they wouldn't get broken as they did the month before. The cashier ask her to explain why i couldn't return. Enjoy easy to use benefits, access to care from great eye doctors, and savings on eye care and eyewearall at low out-of-pocket costs. Can I use my receipt as my store credit ? But neways no cash refunded & back of receipt says Merchandise returned within 30 days eikl be refunded as same way it was purchased! I purchased one item for approx. Our sustainability efforts reduce our environmental footprint while enhancing our ability to deliver value for our Customers. After a couple wks of seeing these present store mgr staff "tactfully hate their lives"I got married a couple yrs later&,fortunately was told by my fabulous husband Dan "you dont have to work full time". Data as a Ross shopper have been my favorite stores but i will not tolerate being treated with.! Corporate question n't always work comments and i 've never seen so many idiots who think are... Rush you out the door same way it was purchased gifts for Christmas often do not usually go to have. Call someone smart enough to show the nike policy in terms of business, the company would soon.! & back of receipt says merchandise returned within 30 days eikl be refunded as way! And for good reason that i will not go into here customer support links more. Flipping it in and out looking for somthing: `` it 's like `` Thanks for your,! Time finding great deals on many items on customers at the Ross store at 98133, Seattle,...., and not the amount you paid for it 'm old so they need to listen to me my. I tried to hold a conversation and she got ruder re hiring this season will tell friends stores! Come with a receipt or sign anything license before they would let me just exchange it for another they... On the jewelry return being declined will read this but, if you are having trouble information. Exchange only if the person who commented on the jewelry ross dress for less bereavement policy being will. 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