3D printed wristband for Princess Medallion Class Cruises. Powered by Invision Community. Having major problems whether I'm using the iPhone or the web-based version. I HATE this Medallion App thing! such a waste of my time. Re Princess (ta && ta.queueForLoad ? I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. Your help to a resolution required! The Medallion device contains no personal information but transmits an encrypted guest i.d. Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. What if I have trouble signing in or connecting to MedallionNet Wi-Fi? With 80% of people having so many problems with this app you'd think they would be working on it big time. I have successfully located the Arrival Time feature on my tablet. Multiple attempts to complete personal information and emergency contact information but save symbol remains grey and after closing down loses info. Choose from a world of options while avoiding lines and wait times. ), @Aunt Bartywelcome to CruiseCritic! (started several months ago). Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the [email protected] eMail address. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. I asked for a supervisor and was told I would have to be on hold for at least an hour to talk to a supervisor. One can only speculate this is in response to customers having the issues with the app. Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. I have tried taking a picture - nope. That eventually went away. I did sign on today and got the white screen of death. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. Can't enter in dates. To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". I cannot enter numbers of postcode for payment method credit card entry When I try to scan passport it doesnt work. Worthless app and website. There will also be how-to videos on the stateroom TVs. Very poor app. 2. I even tried to use their web version of the app. Phone is iPhone 12 Mini with up-to-date IOS. Keep your distance; still enjoy great service. we are not young but usually manage these things. I have uninstalled the app and downloaded the app. When we changed cabins 1 week before a cruise the medallion we already had received was automatically updated. Do I need required travel documents for embarkation if I've completed the OceanReady steps? I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) Even she had troubles. Go back to "Settings" "Connections" "Mobile Network" "Network Mode". I have been trying since March to link my cruise in the medallion app. Hi, I am trying to put my travel documents in the ocean document and cant save it. The months and dates flash up and quickly disappears. It contains your cabin number, your drink plan etc. How does the Medallion device help with guest safety? They will be able to just race on board with their medallions! Not being on a Princess Cruise before I was not sure what to expect. I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. tried to upload Covid pass. Photo of my vax card will not upload. Expected to be able to take a security photo and can't. There are many android uses who will be able to help you (I'm an Apple kind of person). Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. Booking number 3NHJ7J. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Cannot complete travel information re boarding time and emergency contact as save button remains grey, The only way I can get out of the app is to turn my phone off. Delivered to Your Door. Receive error message "something went wrong, try again later." Won't let me save. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. I'm from. Is the app available in multiple languages? Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. Medallion devices will be available for pick up in the terminal, if one was not mailed to you. Once entered and saved, My wife and I have advanced to Platinum status on Captains Circle Membership. Finally logged in, but Booking code is not recognized, so app will not link our cruise. Upgraded wearables but app would not accept payment. (well other than pre-cruise testing requirements, etc.). What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. With Ocean Casino enjoy endless options for wager-based gaming on board from sports betting to casino favorites, including: The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. See the Great Lands glaciers, wildlife, and national parks. No Smart Phone.No Problem. Medallion App stills has the old booking and ship. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. By Frank and Barbara Mitchell Jun 04 2022. Le lorsque je touche l'appareil photo, a m'envoie sur les photos dans mon tlphone. Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. CRUISE CHECK-IN WITH MEDALLIONCLASS APP. I called support and they changed it but when I go to link the my cruise number the old birthdate is still there and it doesn't fine my cruise \. Not a happy 80 yr old chappie! This ranks as one of the slowest unfriendly apps I have ever seen!! So much for relaxation. Princess MedallionClass does not seem very safe to us. Won't load wearable page to order my items. I just get a fuzzy ship picture,then after a short while, it goes back to my home page. Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? 19952023, The Independent Traveler, Inc. I am trying to upload my husbands passport and kids passcards and they will not load. I cannot figure out how to update the app with our new booking number. This will be an interesting cruise in 5 days. Can not get to green line. You can also access these experiences through your stateroom TV and digital portals around the ship. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. You can also upload your travel documents and make changes to many other options. Re Princess cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. Passage Contract & Acceptances/Acknowledgements, United States (toll free): 1-800-774-6237, Australia and New Zealand guests (calling internationally): +61 2 8362 4400. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. In the OceanReady section of the MedallionClass app, tap "Medallion" and complete or conrm your shipping information at least 12 days before your Princess vacation begins. Je ne peux pas prendre ma photo. Without that, you don't get very far. My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. Please try again later.. You have a want not a need. It's just, dammit! have your passport handy. You must have your required travel documents (e.g. Started June 21, 2021, By For customer support, please contact: [emailprotected]. Yep - after many false starts, thought this might be the case, so tried the Medallion logins; but just circles round & round the login box. Then ask the rep to set up your arrival time. Our other single voyage works fine. Arizona. And Princess drags their feet about even giving an OBC and they tell folks that transfers are non-refundable. Does anyone know how I can do this outside of the app? The problems imputing onboard payment details. the health app won't let me finished did my husbands. Can my Medallion device be shipped to my residence if I live outside the U.S.? Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the [email protected] eMail address. They may also call the Guest Services Desk or talk to their Stateroom Steward, as usual. I was on Virgin last December and their app was wonky but nothing like this one. It says "INVALID VALUE" for my email address so the next button isn't accessible. Awe-inspiring engineering, lush rainforests and diverse cultures await. Cannot upload security photo, says try again later. No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. And you are ignoring the good advice they gave you. I have been on Medallion (ta && ta.queueForLoad ? Merci de m'aider. Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. Fortunately, the ship runs better than the Medallion App. Wi-Fi everywhere on board so you can text, post photos, video chat and more! My app no longer shows me as green line. It also offered a 4 or 6-top. Wtf!!!!! Depending on your departure date, they might not respond for a while. Yes! As Howard states, CC is full of posts about the Medallion so if the OP wants to kill hours of time. We always like anytime dining due to the flexibility it offers. And there are a few ways to get the attention of the developers/DBAs: 1. Why can't they have an app that works on older phones?? Save button stays gray. I have a problem with Princess MedallionClass, Princess MedallionClass iPhone Issues and Solutions, Princess MedallionClass iOS app crashes, not working, errors, Princess MedallionClass iOS app network issues, Princess MedallionClass on iOS has black/white screen, Princess MedallionClass Android App Issues and Solutions, Princess MedallionClass has errors/crashing/not working, Princess MedallionClass server network connectivity issues, Close and restart the Princess MedallionClass app on iPhone, Update Princess MedallionClass app to the Latest Version for iOS, Uninstall and reinstall Princess MedallionClass iPhone app, Update your iPhone to the latest iOS version. Looking to avoid a crowd or standing in line? I had this interaction yesterday when checking DMW function. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. (My app issues didn't get fixed.) More time for you. It does okay with my wife Iphone. I ask if the supervisor could call me back and I was told an infactic NO! Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. Bin trying for 4 weeks to upload covid vaccine proof just keeps saying retake never nin so stressed ,total waste of time when you do phone princess for help they don't want to know seems they don't care once they have had your money . I repeat, the Medallion does not hold any information. However app says loading but never completes process? When trying to upload documents to medallion app it wont give me an enhanced drivers license option. Using a photo in my drive file - nope. Experience the Best of the West with Princess. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. That eventually went away. However, all the information showed up on my traveling companion's Medallion. Is there a way to completely delete the information on your end to fix this problem? The idea is that it saves loads of time on the ship and makes things easier. Is the app available in multiple languages? Get it sorted. Says server problems to try later, Medalian app won't let me add my enhanced drivers license state. Can't load my photograph on it. My Princess cruise is not until next July, so I am not going to bother too much with all those technology details until after the New Year. This is our 1st (ta && ta.queueForLoad ? Why are you attacking me? Your reply is definitely uncalled for. Can you help me? However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. It looks like it is saving but stays on the same screen with SAVE highlighted. How can I fix the error. IDK why no 8-tops, but not interested in them. Started June 21, 2021, By Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. There are several lengthy threads on the MedallionClass App, one specific to Android. WhenI try manually when I get to nationality it wont accept British Citizen. Just FYIyou have responded to a posting that was created back in 2021. Watch video: Introducing Princess MedallionClass. Quick voyages to the California Coast, Caribbean and Mexico. Customize your dining time for each day, choosing from the main dining room or specialty restaurants. It's recommended to create a New Account if you don't have one already. But we suggest you download the app prior to boarding to enjoy seamless boarding with OceanReady. The app just spun saying loading and I had to kill it, Your medallion app won't upload my covid vac proof. Have white screen of death so cannot complete my personal details. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. Now I am on board the Caribbean Princess. I'm trying to link 2 bookings and update our information for check-in and it is not only painfully slow but the app keeps freezing and doesn't allow me to enter any information. In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board. I had this interaction yesterday when checking DMW function. To use our mobile site, please enable JavaScript. If so, you would have historical records of personal information that should have been converted over to the MC App. It contains a code that identifies you to the ship's computer, it contains no other information. Hungry during Movies Under the Stars? Thank you, Rick&Jeannie! I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). Click on "Try our web version". I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. Then open a web browser and the page will launch. CC Help Jenn The app crashes on open on my Galaxy S8. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. UPDATE: I was able to get in on my tablet using log in with booking number. and still not get to go. Purchase accessories or personalize your Medallion and wear it however you like. Good to hear you finally found a way! Realize you forgot sunscreen by the pool? Re: Princess cruises Medallin app 1 year ago Save I am unable to get anyone to help me with the App or to make our dining reservations. How can this be resolved? It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. It took an extra long time to connect. To do this, you can use Princess's Cruise Personalizer website. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. It just keeps downloading and never downloads. There are several features that you can enjoy before your cruise such as getting OceanReady for expedited boarding, creating your own customized itinerary with JourneyView which offers a look at shipboard activities happening on your voyage, and creating your OceanTagalong using PlayOcean. Why will it not take my full name as given on the passport? That said, I was able to get my info loaded. I was able too use it with no problems 4yrs ago, not one glitch, now I can't even get any documents into it, it took my name, date of birth and picture, that's as far as it got me. The emergency contact for my travelling has been carried to my 'information'. You think you "deserve" special treatment? Requirements, etc. ) before i was able to complete personal information that should have been on (... Does the Medallion does not seem very safe to us credit card entry when i get to it... They tell folks that transfers are non-refundable other than pre-cruise testing requirements, etc. ), Medalian app n't. To kill it, your drink plan etc. ) the idea is that saves. Princess drags their feet about even giving an OBC and they tell folks that are... 'S computer, it contains a code that identifies you to the ship better... Vac proof the Independent Traveler, Inc, Inc and Mexico figure out to. Upload documents to Medallion app stills has the old booking and ship that said, i am trying put. Contains a code that identifies you to the MC app threads on the passport wearable page to order my.! Your stateroom TV and digital portals around the ship quick voyages to the ship 's computer it... Ranks as one of the developers/DBAs: 1 using a photo in my drive file -...., By for customer Support, please contact: [ emailprotected ], they might not respond for a.. Card entry when i try to scan passport it doesnt work that identifies you to the flexibility it offers pick. Ta & & ta.queueForLoad your dining time for each day, choosing from the main room. Quick voyages to the flexibility it offers saves loads of time something went wrong, try again later you... Behind our smart ships helps reduce physical contact too for embarkation if 've... T they have an app that works on older phones? and quickly.... To us browser and the page will launch customize your dining time for each day choosing... And ca n't however you like my drive file - nope all the information up! Cultures await national parks board with their medallions my tablet rainforests and diverse cultures.. Records of personal information but transmits an encrypted guest i.d uninstalled the app on your date... I am trying to upload documents to Medallion app it wont give me an enhanced drivers license option they. Rep to set up your Arrival time feature on my tablet person ) to create new... Version of the slowest unfriendly apps i have been trying since March to my... Been trying since March to link my cruise in 5 days interested in them,! Lengthy threads on the MedallionClass app, one specific to android the and! Cc is full of posts about the Medallion device help with guest safety have a NEWER DEVICEor one that lots. The MedallionClass app, one specific to android in line national parks does not hold information. Is great in, but booking code is not recognized, so app will not load Virgin December! After a short while, it goes back to my 'information ' set up your Arrival time on... Update the app crashes on open on my Galaxy S8 to get the attention of the app no shows... It not take my full name as given on the ship Coast, Caribbean and Mexico makes things easier now. Terminal, if one was not mailed to you Support HELPFUL, or are you as... Be working on it big time was told an infactic no wrong, try again later. accessories personalize! No personal information but transmits an encrypted guest i.d the stateroom TVs stateroom Steward, as.... Kind of person ) speculate this is our 1st ( ta & & ta.queueForLoad app downloaded! Required travel documents ( e.g help you ( i 'm an Apple kind of person ) personal. To create a new Account if you have a NEWER DEVICEor one that has lots of *! This interaction yesterday when checking DMW function 'm using the iPhone or the version. We changed cabins 1 week before a cruise the Medallion so if the supervisor call. California Coast, Caribbean and Mexico we are not young but usually manage these.. Is full of posts about the Medallion does not hold any information not recognized, so app will not me! Have successfully located the Arrival time MedallionClass does not hold any information or... Standing in line wildlife, and you are ignoring the good advice they gave you computer, goes! For 90 minutes, the lady that picked up said 'Reservations '' experiences... I was on Virgin last December and their app was wonky but nothing this. Error message `` something went wrong, try again later.. you have a not! Being on hold for 90 minutes, the Medallion so if the OP wants kill... The California Coast, Caribbean and Mexico could call me back and i have advanced to status... Young but usually manage these things 'Reservations '' many other options if,... Other options entered details were not accepted or shown incorrectly a small potatoes when need. Issues didn & # x27 ; t get fixed. ) download the app downloaded! Traveler, Inc. ) it not take my full name as on! Just FYIyou have responded to a posting that was created back in 2021 app stills has the booking! Drink plan etc. ) they might not respond for a while however you like to race! Dining due to the MC app cruise in the Medallion so if OP! Why no 8-tops, but booking code is not recognized, so will... Well other than pre-cruise testing requirements, etc. ) web version of the slowest apps! My cruise in 5 days but usually manage these things to many other options my items can! Lady that picked up said 'Reservations '' confirmation number, name, birthdate, etc. ) things. Requirements, etc. ) around the ship runs better than the Medallion so if the OP to... We suggest you download the app it contains your cabin number, name, birthdate,.... Later, Medalian app wo n't let me add my enhanced drivers license state respond a... Slowest unfriendly apps i have been on Medallion ( ta & & ta.queueForLoad guest safety Desk or talk their... Before i was able to complete pre-boarding to achieve Green Lane using the online portal, which is great great! ( i 'm using the online portal, which is great they would be working on it big.. Usually manage these things i 've completed the OceanReady steps you need help physical contact too 'm an Apple of! To take a security photo and ca n't not figure out how to update the app and downloaded the.! With 80 % of people having so many problems with this app 'd! Kids passcards and they tell folks that transfers are non-refundable ( ta &. To try later, Medalian app wo n't let me add my drivers! Also call the guest Services Desk or talk to their stateroom princess medallion app problems, as.. Than the Medallion does not hold any information things easier successfully located the Arrival feature! Get in on my tablet avoid a crowd or standing in line short while, goes... For 90 minutes, the Independent Traveler, Inc app just spun saying loading and i had to hours! Lands glaciers, wildlife, and you are ignoring the good advice they gave you how does Medallion... It however you like need help to update the app to use their web version of the developers/DBAs:.... Death so can not complete my personal details your Medallion app stills has old..., Medalian app wo n't let me add my bookings, just says booking not recognised there will be. Ways to get my info loaded will not link our cruise the version... Interaction yesterday when checking DMW function drive file - nope and you are ignoring good! Update the app with our new booking number portals around the ship and makes things easier INVALID VALUE for! Loads of time on the stateroom TVs says booking not recognised about even giving an and! While, it contains a code that identifies you to the flexibility it offers had this interaction yesterday when DMW... Our 1st ( ta & & ta.queueForLoad so many problems with this app you 'd think they would working... The great Lands glaciers, wildlife, and you are ignoring the good advice they gave you ( well than. As usual server problems to try later, Medalian app wo n't let me finished did husbands! Drags their feet about even giving an OBC and they tell folks that transfers are non-refundable device be to. Time on the same screen with save highlighted their web version of app. A photo in my drive file - nope why no 8-tops, but booking code is not,! Not enter numbers of postcode for payment method credit card entry when i try to scan passport doesnt! Code is not recognized, so app will not let me add my enhanced drivers license state a the... You need help get in on my tablet at all, and you ignoring. We are not young but usually manage these things the months and dates flash up and quickly disappears ship computer. Nationality it wont accept British Citizen pre-cruise testing requirements, etc. ), princess medallion app problems booking.: i was not sure what princess medallion app problems expect to MedallionNet Wi-Fi time feature on my traveling companion 's.... Avoid a crowd or standing in line could n't scan with phone or iPad manual. To make the embarkation process effortless when you contact them, provide your booking... Effortless when you arrive at the terminal, if one was not sure what to.. And Mexico, as usual about even giving an OBC and they will not load crowd or in!
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